Terms and Conditions of Hyra
These Terms govern
the use of Hyra, and,
any other related Agreement or legal relationship with the Owner
in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.
The User must read this document carefully.
Hyra is provided by:
Sam Easton t/a Hyra - 71-75 Shelton Street, Covent Garden, WC2H 9JQ, United Kingdom
Owner contact email: [email protected]
Information about Hyra
Hyra is a tool that is used to monitor Roblox groups and their players.
"Hyra" refers to
this website, including its subdomains and any other website through which the Owner makes its Service available;
the Application Program Interfaces (API);
the Service;
What the User should know at a glance
Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certainprovisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are alwaysexplicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.
Usage of Hyra and the Service is age restricted, as detailed in the relevant section of this document.
The right of withdrawal only applies to European Consumers.
TERMS OF USE
Unless otherwise specified, the terms of use detailed in this section apply generally when using Hyra.
Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicatedwithin this document.
By using Hyra, Users confirm to meet the following requirements:
There are no restrictions for Users in terms of being Consumers or Business Users;
Users must be older than 13;
Account registration
To use the Service Users must register or create a User account, providing all required data or information in a complete andtruthful manner.Failure to do so will cause unavailability of the Service.
Users are responsible for keeping their login credentials confidential and safe. For this reason, Users are also required to choosepasswords that meet the highest standards of strength permitted by Hyra.
By registering, Users agree to be fully responsible for all activities that occur under their username and password.Users are required to immediately and unambiguously inform the Owner via the contact details indicated in this document, if theythink their personal information, including but not limited to User accounts, access credentials or personal data, have beenviolated, unduly disclosed or stolen.
Conditions for account registration
Registration of User accounts on Hyra is subject to the conditions outlined below. By registering, Users agree to meet suchconditions.
Accounts registered by bots or any other automated methods are not permitted.
Unless otherwise specified, each User must register only one account.
Unless explicitly permitted, a User account may not be shared with other persons.
Account termination
Users can terminate their account and stop using the Service at any time by doing the following:
By directly contacting the Owner at the contact details provided in this document.
However, termination of the account will not be possible until the subscription period paid for by the User has expired.
Account suspension and deletion
The Owner reserves the right to suspend or terminate the User's account at any time and without notice, at the Owner's solediscretion, in these cases:
User has violated these Terms; and/or
User's access or use of Hyra may cause injury to the Owner, other Users or third parties; and/or
the use of Hyra by the User may cause violation of law or regulations; and/or
in case of an investigation by legal action or governmental involvement; and/or
the account or its use is deemed to be, at the Owner’s sole discretion inappropriate or offencive or in violation of theseTerms.
The suspension or deletion of User accounts shall not entitle Users to any claims for compensation, damages or reimbursement.The suspension or deletion of accounts due to causes attributable to the User does not exempt the User from paying anyapplicable fees or prices.
Content on Hyra
Unless where otherwise specified or clearly recognisable, all content available on Hyra is owned or provided by the Owner or itslicensors.
The Owner undertakes its utmost effort to ensure that the content provided on Hyra infringes no applicable legal provisions orthird-party rights. However, it may not always be possible to achieve such a result.In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferablyreport related complaints using the contact details provided in this document.
Rights regarding content on Hyra - All rights reserved
The Owner holds and reserves all intellectual property rights for any such content.
Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.
In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate,transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the contentavailable on Hyra, nor allow any third party to do so through the User or their device, even without the User's knowledge.
Where explicitly stated on Hyra, the User may download, copy and/or share some content available through Hyra for its solepersonal and non-commercial use and provided that the copyright attributions and all the other attributions requested by theOwner are correctly implemented.
Any applicable statutory limitation or exception to copyright shall stay unaffected.
Content provided by Users
The Owner allows Users to upload, share or provide their own content to Hyra.
By providing content to Hyra, Users confirm that they are legally allowed to do so and that they are not infringing any statutoryprovisions and/or third-party rights.
Rights regarding content provided by Users
Users acknowledge and accept that by providing their own content on Hyra they grant the Owner a non-exclusive, fully paid-upand royalty-free licence to process such content solely for the operation and maintenance of Hyra as contractually required.
To the extent permitted by applicable law, Users waive any moral rights in connection with content they provide to Hyra.
Users acknowledge, accept and confirm that all content they provide through Hyra is provided subject to the same generalconditions set forth for content on Hyra.
Access to external resources
Through Hyra Users may have access to external resources provided by third parties. Users acknowledge and accept that theOwner has no control over such resources and is therefore not responsible for their content and availability.
Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights incontent, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.
Acceptable use
Hyra and the Service may only be used within the scope of what they are provided for, under these Terms and applicable law.
Users are solely responsible for making sure that their use of Hyra and/or the Service violates no applicable law, regulations orthird-party rights.
Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including bydenying Users access to Hyra or the Service, terminating contracts, reporting any misconduct performed through Hyra orthe Service to the competent authorities – such as judicial or administrative authorities - whenever Users engage or aresuspected to engage in any of the following activities:
violate laws, regulations and/or these Terms;
infringe any third-party rights;
considerably impair the Owner’s legitimate interests;
offend the Owner or any third party.
Software license
Any intellectual or industrial property rights, and any other exclusive rights on software or technical applications embedded in orrelated to Hyra are held by the Owner and/or its licensors.
Subject to Users’ compliance with and notwithstanding any divergent provision of these Terms, the Owner merely grants Users arevocable, non-exclusive, non-sublicensable and non-transferable license to use the software and/or any other technical meansembedded in the Service within the scope and for the purposes of Hyra and the Service offered.
This license does not grant Users any rights to access, usage or disclosure of the original source code. All techniques, algorithms,and procedures contained in the software and any documentation thereto related is the Owner’s or its licensors’ sole property.
All rights and license grants to Users shall immediately terminate upon any termination or expiration of the Agreement.
API usage terms
Users may access their data relating to Hyra via the Application Program Interface (API). Any use of the API, including use ofthe API through a third-party product/service that accesses Hyra, is bound by these Terms and, in addition, by the followingspecific terms:
the User expressly understands and agrees that the Owner bears no responsibility and shall not be held liable for anydamages or losses resulting from the User’s use of the API or their use of any third-party products/services that access datathrough the API.
TERMS AND CONDITIONS OF SALE
Paid Products
Some of the Products provided on Hyra, as part of the Service, are provided on the basis of payment.
The fees, duration and conditions applicable to the purchase of such Products are described below and in the dedicated sectionsof Hyra.
To purchase Products, the User must register or log into Hyra.
Product description
Prices, descriptions or availability of Products are outlined in the respective sections of Hyra and are subject to change withoutnotice.
While Products on Hyra are presented with the greatest accuracy technically possible, representation on Hyra through any means(including, as the case may be, graphic material, images, colours, sounds) is for reference only and implies no warranty as to thecharacteristics of the purchased Product.
The characteristics of the chosen Product will be outlined during the purchasing process.
Purchasing process
Any steps taken from choosing a Product to order submission form part of the purchasing process.
The purchasing process includes these steps:
Users must choose the desired Product and verify their purchase selection.
After having reviewed the information displayed in the purchase selection, Users may place the order by submitting it.
All notifications related to the described purchasing process shall be sent to the email address provided by the User for suchpurposes.
Prices
Users are informed during the purchasing process and before order submission, about any fees, taxes and costs (including, if any,delivery costs) that they will be charged.
Prices on Hyra are displayed:
including all applicable fees, taxes and costs.
Offers and discounts
The Owner may offer discounts or provide special offers for the purchase of Products. Any such offer or discount shall always besubject to the eligibility criteria and the terms and conditions set out in the corresponding section of Hyra.
Offers and discounts are always granted at the Owner’s sole discretion.
Repeated or recurring offers or discounts create no claim/title or right that Users may enforce in the future.
Depending on the case, discounts or offers shall be valid for a limited time only or while stocks last. If an offer or discount islimited by time, the time indications refer to the time zone of the Owner, as indicated in the Owner’s location details in thisdocument, unless otherwise specified.
Coupons
Offers or discounts can be based on Coupons.
If breach of the conditions applicable to Coupons occurs, the Owner can legitimately refuse to fulfil its contractual obligationsand expressly reserves the right to take appropriate legal action to protect its rights and interests.
Notwithstanding the provisions below, any additional or diverging rules applicable to using the Coupon displayed in thecorresponding information page or on the Coupon itself shall always prevail.
Unless otherwise stated, these rules apply to the use of Coupons:
Each Coupon is only valid when used in the manner and within the timeframe specified on the website and/or the Coupon;
A Coupon may only be applied, in its entirety, at the actual time of purchase – partial use is not permitted;
Unless otherwise stated, single-use Coupons may only be used once per purchase and therefore may only be applied asingle time even in cases involving instalment-based purchases;
A Coupon cannot be applied cumulatively;
The Coupon must be redeemed exclusively within the time specified in the offer. After this period, the Coupon willautomatically expire, precluding any possibility for the User to claim the relevant rights, including cash-out;
The User is not entitled to any credit/refund/compensation if there is a difference between the value of the Coupon and theredeemed value;
The Coupon is intended solely for non–commercial use. Any reproduction, counterfeiting and commercial trade of theCoupon is strictly forbidden, along with any illegal activity related to the purchase and/or use of the Coupon.
Methods of payment
Information related to accepted payment methods is made available during the purchasing process.
Some payment methods may only be available subject to additional conditions or fees. In such cases related information can befound in the dedicated section of Hyra.
All payments are independently processed through third-party services. Therefore, Hyra does not collect any paymentinformation – such as credit card details – but only receives a notification once the payment has been successfully completed.
If a payment through the available methods fails or is refused by the payment service provider, the Owner shall be under noobligation to fulfil the purchase order. If a payment fails or is refused, the Owner reserves the right to claim any related expensesor damages from the User.
Authorization for future PayPal payment
If Users authorise the PayPal feature which allows future purchases, Hyra will store an identification code linked to the Users’PayPal account. This will authorise Hyra to automatically process payments for future purchases or recurring instalments of pastpurchases.
This authorisation can be revoked at any time, either by contacting the Owner or by changing the user settings offered by PayPal.
Retention of usage rights
Users do not acquire any rights to use the purchased Product until the total purchase price is received by the Owner.
Delivery
Performance of services
The purchased service shall be performed or made available within the timeframe specified on Hyra or as communicated beforethe order submission.
Contract duration
Subscriptions
Subscriptions allow Users to receive a Product continuously or regularly over time. Details regarding the type of subscription andtermination are outlined below.
Open-ended subscriptions
Paid subscriptions begin on the day the payment is received by the Owner.
In order to maintain subscriptions, Users must pay the required recurring fee in a timely manner. Failure to do so may causeservice interruptions.
Termination of open-ended subscriptions
Open-ended subscriptions may be terminated at any time by sending a clear and unambiguous termination notice to theOwner using the contact details provided in this document, or — if applicable — by using the corresponding controlsinside this Application.
Terminations shall take effect 14 days after the notice of termination has been received by the Owner.
User rights
Right of withdrawal
Unless exceptions apply, the User may be eligible to withdraw from the contract within the period specified below (generally 14days), for any reason and without justification. Users can learn more about the withdrawal conditions within this section.
Who the right of withdrawal applies to
Unless any applicable exception is mentioned below, Users who are European Consumers are granted a statutory withdrawalright under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable totheir case, for any reason and without justification.
Users that do not fit this qualification, cannot benefit from the rights described in this section.
Exercising the right of withdrawal
To exercise their right of withdrawal, Users must send to the Owner an unequivocal statement of their intention to withdraw fromthe contract.
To this end, Users may use the model withdrawal form available from within the “definitions” section of this document. Usersare, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any othersuitable way. In order to meet the deadline within which they can exercise such right, Users must send the withdrawal noticebefore the withdrawal period expires.
When does the withdrawal period expire?
Regarding the purchase of a service, the withdrawal period expires 14 days after the day that the contract is entered into,unless the User has waived the withdrawal right.
Effects of withdrawal
Users who correctly withdraw from a contract will be reimbursed by the Owner for all payments made to the Owner, including, ifany, those covering the costs of delivery.
However, any additional costs resulting from the choice of a particular delivery method other than the least expensive type ofstandard delivery offered by the Owner, will not be reimbursed.
Such reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which theOwner is informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, reimbursementswill be made using the same means of payment as used to process the initial transaction. In any event, the User shall not incurany costs or fees as a result of such reimbursement.
…on the purchase of services
Where a User exercises the right of withdrawal after having requested that the service be performed before the withdrawal periodexpires, the User shall pay to the Owner an amount which is in proportion to the part of service provided.
Such payment shall be calculated based on the fee contractually agreed upon, and be proportional to the part of service provideduntil the time the User withdraws, compared with the full coverage of the contract.
Guarantees
Money-back-guarantee for services
Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel the purchase of a service they areunsatisfied with, and obtain a refund, within 14 days from the day on which the contract was entered into.
The Owner shall refund the price of the Product purchased using the same payment method as the original transaction.In order to make use of this right, Users must send an unambiguous notice to the Owner. While a motivation is not required,Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.
Upon receipt of such notice, the Owner will verify that all conditions applicable to the money-back-guarantee are fulfilled and, ifso, refund the purchase price. In this case, Users will no longer have access to the purchased service.
The above does not affect the Users’ rights to seek remedy free of charge in the event of a lack of conformity of the Productunder applicable law.
Liability and indemnification
Australian Users
Limitation of liability
Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which the User mayhave under the Competition and Consumer Act 2010 (Cth) or any similar State and Territory legislation and which cannot beexcluded, restricted or modified (non-excludable right). To the fullest extent permitted by law, our liability to the User, includingliability for a breach of a non-excludable right and liability which is not otherwise excluded under these Terms of Use, is limited,at the Owner’s sole discretion, to the re-performance of the services or the payment of the cost of having the services suppliedagain.
US Users
Disclaimer of Warranties
Hyra is provided strictly on an “as is” and “as available” basis. Use of the Service is at Users’ own risk. To the maximumextent permitted by applicable law, the Owner expressly disclaims all conditions, representations, and warranties —whether express, implied, statutory or otherwise, including, but not limited to, any implied warranty of merchantability,fitness for a particular purpose, or non-infringement of third-party rights. No advice or information, whether oral orwritten, obtained by the User from the Owner or through the Service will create any warranty not expressly stated herein.
Without limiting the foregoing, the Owner, its subsidiaries, affiliates, licensors, officers, directors, agents, co-branders,partners, suppliers and employees do not warrant that the content is accurate, reliable or correct; that the Service willmeet Users’ requirements; that the Service will be available at any particular time or location, uninterrupted or secure;that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Anycontent downloaded or otherwise obtained through the use of the Service is downloaded at Users' own risk and Usersshall be solely responsible for any damage to Users’ computer system or mobile device or loss of data that results fromsuch download or Users’ use of the Service.
The Owner does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised oroffered by a third party through the Service or any hyperlinked website or service, and the Owner shall not be a party toor in any way monitor any transaction between Users and third-party providers of products or services.
The Service may become inaccessible or it may not function properly with Users’ web browser, mobile device, and/oroperating system. The owner cannot be held liable for any perceived or actual damages arising from Service content,operation, or use of this Service.
Federal law, some states, and other jurisdictions, do not allow the exclusion and limitations of certain implied warranties.The above exclusions may not apply to Users. This Agreement gives Users specific legal rights, and Users may also haveother rights which vary from state to state. The disclaimers and exclusions under this agreement shall not apply to theextent prohibited by applicable law.
Limitations of liability
To the maximum extent permitted by applicable law, in no event shall the Owner, and its subsidiaries, affiliates, officers,directors, agents, co-branders, partners, suppliers and employees be liable for:
any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitationdamages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, orinability to use, the Service; and
any damage, loss or injury resulting from hacking, tampering or other unauthorised access or use of the Service orUser account or the information contained therein;
any errors, mistakes, or inaccuracies of content;
personal injury or property damage, of any nature whatsoever, resulting from User access to or use of the Service;
any unauthorised access to or use of the Owner’s secure servers and/or any and all personal information storedtherein;
any interruption or cessation of transmission to or from the Service;
any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service;
any errors or omissions in any content or for any loss or damage incurred as a result of the use of any contentposted, emailed, transmitted, or otherwise made available through the Service; and/or
the defamatory, offensive, or illegal conduct of any User or third party. In no event shall the Owner, and itssubsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees be liable for anyclaims, proceedings, liabilities, obligations, damages, losses or costs in an amount exceeding the amount paid byUser to the Owner hereunder in the preceding 12 months, or the period of duration of this agreement between theOwner and User, whichever is shorter.
This limitation of liability section shall apply to the fullest extent permitted by law in the applicable jurisdiction whetherthe alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if the User has beenadvised of the possibility of such damage.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, therefore the abovelimitations or exclusions may not apply to the User. The terms give User specific legal rights, and User may also haveother rights which vary from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under theterms shall not apply to the extent prohibited by applicable law.
Indemnification
The User agrees to defend, indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers and employees harmless from and against any and all claims or demands, damages,obligations, losses, liabilities, costs or debt, and expenses, including, but not limited to, legal fees and expenses, arisingfrom
User’s use of and access to the Service, including any data or content transmitted or received by User;
User’s violation of these terms, including, but not limited to, User’s breach of any of the representations andwarranties set forth in these terms;
User’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual propertyrights;
User’s violation of any statutory law, rule, or regulation;
any content that is submitted from User’s account, including third party access with User’s unique username,password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurateinformation;
User’s willful misconduct; or
statutory provision by User or its affiliates, officers, directors, agents, co-branders, partners, suppliers andemployees to the extent allowed by applicable law.
Common provisions
No Waiver
The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.No waiver shall be considered a further or continuing waiver of such term or any other term.
Service interruption
To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates orany other changes, informing the Users appropriately.
Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service isdiscontinued, the Owner will cooperate with Users to enable them to withdraw Personal Data or information and will respectUsers' rights relating to continued product use and/or compensation, as provided for by applicable law.
Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure”events (infrastructural breakdowns or blackouts etc.).
Service reselling
Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of Hyra and of its Service without the Owner’sexpress prior written permission, granted either directly or through a legitimate reselling program.
Privacy policy
To learn more about the use of their Personal Data, Users may refer to the privacy policy of Hyra.
Intellectual property rights
Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademarkrights, patent rights and design rights related to Hyra are the exclusive property of the Owner or its licensors and are subject tothe protection granted by applicable laws or international treaties relating to intellectual property.
All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, orlogos appearing in connection with Hyra are, and remain, the exclusive property of the Owner or its licensors and are subject tothe protection granted by applicable laws or international treaties related to intellectual property.
Changes to these Terms
The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriatelyinform the User of these changes.
Such changes will only affect the relationship with the User from the date communicated to Users onwards.
The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound bythe changes, they must stop using the Service and may terminate the Agreement.
The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previousversion from the Owner.
If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.
Assignment of contract
The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under theseTerms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.
Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of theOwner.
Contacts
All communications relating to the use of Hyra must be sent using the contact information stated in this document.
Severability
Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity orunenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force andeffect.
EU Users
Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in anamicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, ifso permitted or stated under the applicable law.
Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall notnullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the partieswould not have entered into the contract if they had known that the provision would not be valid, or in cases where the remainingprovisions would translate into an unacceptable hardship on any of the parties.
US Users
Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required torender it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users andthe Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prioragreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permittedby law.
Governing law
These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of thisdocument, without regard to conflict of laws principles.
Prevalence of national law
However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumerprotection standards, such higher standards shall prevail.
Venue of jurisdiction
The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of theplace where the Owner is based, as displayed in the relevant section of this document.
Exception for Consumers in Europe
The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom,Switzerland, Norway or Iceland.
UK Consumers
Consumers based in England and Wales may bring legal proceedings in connection with these Terms in the English and Welshcourts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or theEnglish courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either theNorthern Irish or the English courts.
Dispute resolution
Amicable dispute resolution
Users may bring any disputes to the Owner who will try to resolve them amicably.
While Users' right to take legal action shall always remain unaffected, in the event of any controversy regarding the use of Hyraor the Service, Users are kindly asked to contact the Owner at the contact details provided in this document.
The User may submit the complaint including a brief description and if applicable, the details of the related order, purchase, oraccount, to the Owner’s email address specified in this document.
The Owner will process the complaint without undue delay and within 3 days of receiving it.
Online dispute resolution for Consumers
The European Commission has established an online platform for alternative dispute resolutions that facilitates an out-of-courtmethod for solving disputes related to and stemming from online sale and service contracts.
As a result, any European Consumer or Consumer based in Norway, Iceland, or Liechtenstein can use such platform for resolvingdisputes stemming from contracts which have been entered into online. The platform is available at the following link.
Definitions and legal references
Hyra (or this Application)
The property that enables the provision of the Service.
Agreement
Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.
Business User
Any User that does not qualify as a Consumer.
Coupon
Any code or voucher, in print or electronic form, which allows the User to purchase the Product at a discounted price.
European (or Europe)
Applies where a User, regardless of nationality, is in the EU.
Example withdrawal form
Addressed to:
Sam Easton t/a Hyra - 71-75 Shelton Street, Covent Garden, WC2H 9JQ, United [email protected]
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the followingservice:
_____________________________________________ (insert a description of the goods/services that are subject to therespective withdrawal)
Ordered on: _____________________________________________ (insert the date)
Received on: _____________________________________________ (insert the date)
Name of consumer(s):_____________________________________________
Address of consumer(s):_____________________________________________
Date: _____________________________________________
(sign if this form is notified on paper)
Owner (or We)
Indicates the natural person(s) or legal entity that provides Hyra and/or the Service to Users.
Product
A good or service available through Hyra, such as e.g. physical goods, digital files, software, booking services etc., and any othertypes of products separately defined herein, such as Digital Products.
Service
The service provided by Hyra as described in these Terms and on Hyra.
Terms
All provisions applicable to the use of Hyra and/or the Service as described in this document, including any other relateddocuments or agreements, and as updated from time to time.
User (or You)
Indicates any natural person or legal entity using Hyra.
Consumer
Consumer is any User qualifying as such under applicable law.